At Sadafal Jewellers, we respect your privacy and are committed to protecting the personal information you provide while using our website.
This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through sadafaljewellers.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect certain information.
Personal Information
Depending on how you use our website, we may collect:
- Full name
- Mobile/phone number
- Email address
- Billing address
- Shipping/delivery address
- City, state and PIN code
- Account/login information
- Order details
- Information provided when you contact our customer support
Payment Information
When you make an online payment, payment-related information may be processed by our third-party payment gateway.
We do not intend to store your complete debit card, credit card, UPI PIN or banking passwords on our website.
Payments may be processed through third-party payment service providers such as Cashfree, Razorpay or other payment gateways enabled on our website.
You should also review the privacy policies of the payment provider used for your transaction.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Date and time of visits
- Referring website or source
- Basic information about how you interact with our website
This information may be used to improve website performance, security and user experience.
3. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help the website remember certain information and improve your browsing experience.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Maintaining login sessions
- Remembering website preferences
- Understanding website usage
- Improving website performance
- Website security
- Analytics and marketing, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. How We Use Your Information
We may use the information collected from you for purposes including:
- Processing and delivering your orders
- Confirming orders and payments
- Providing customer support
- Contacting you regarding your order
- Processing returns, exchanges and refunds
- Managing your customer account
- Improving our products and services
- Improving website functionality and user experience
- Preventing fraud and unauthorised transactions
- Maintaining website security
- Complying with applicable legal and regulatory requirements
- Sending promotional or marketing communications where permitted and where you have provided the required consent
5. Sharing of Information
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may share necessary information with trusted service providers when required to operate our business and provide services to you.
These may include:
Payment Service Providers
Payment information may be processed through payment gateways such as Cashfree, Razorpay or another payment provider available on our website.
Shipping and Delivery Partners
We may share your name, mobile number and delivery address with courier or logistics partners to deliver your order.
Website and Technology Service Providers
We may use third-party service providers for:
- Website hosting
- Website security
- Analytics
- Email services
- SMS/communication services
- Technical support
- Website performance
These service providers may have access to information only to the extent necessary to provide their services.
6. Order Information
When you place an order through our website, we collect information necessary to process and fulfil the order.
This may include:
- Customer name
- Contact information
- Billing information
- Shipping address
- Products ordered
- Order amount
- Payment status
- Order date and time
This information may be retained as necessary for order management, customer support, accounting, legal and business purposes.
7. Marketing Communications
Where permitted by applicable law, we may contact you regarding:
- New products
- Special offers
- Discounts
- Promotions
- Product updates
- Other information related to Sadafal Jewellers
You may request to stop receiving promotional communications by contacting us or by using the unsubscribe option where available.
Please note that transactional communications, such as order confirmations, payment notifications and delivery updates, may still be sent when necessary to complete your order.
8. Data Security
We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms or other external services.
If you click on a third-party link, you will be directed to that third party’s website.
Sadafal Jewellers is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
10. Children’s Privacy
Our website is not intentionally designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take reasonable steps to address the issue.
11. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and managing orders
- Providing customer support
- Handling returns and refunds
- Maintaining business and accounting records
- Preventing fraud
- Resolving disputes
- Complying with legal and regulatory obligations
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.
12. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information, where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
To exercise any applicable rights, please contact us using the contact details provided below.
Some information may need to be retained where required by law or for legitimate business purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.
Any changes will be published on this page with an updated effective date.
We encourage customers to review this page periodically.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Sadafal Jewellers
Website: https://sadafaljewellers.com/
Email: rajumj.sharma@gmail.com
Phone: +91 8769710101
Address: Tabela Market, Sikar, Rajasthan 302033