At Sadafal Jewellers, we are committed to providing our customers with quality artificial and fashion jewellery. Our collection includes Rajpooti Jewellery, American Diamond (AD) Jewellery, Kundan Sets, Gold-Plated Jewellery and other fashion jewellery products.
We carefully inspect and pack every product before dispatch. Please read the following Return, Refund and Cancellation Policy before placing an order.
1. Order Cancellation
Customers can request cancellation of an order before the order has been dispatched.
To cancel an order, please contact us as soon as possible using the contact details provided on our website.
Once an order has been dispatched, cancellation may not be possible.
If the cancellation is accepted before dispatch and payment has already been made, the eligible refund will be processed according to our refund procedure.
2. Return Policy
We accept returns for eligible products within 7 days from the date of delivery, subject to the conditions mentioned below.
To be eligible for a return:
- The product must be unused and unworn.
- The product must be returned in its original condition.
- Original packaging, tags, invoice and other items supplied with the product must be included.
- The product must not have been damaged, altered, repaired or modified by the customer.
- The product must not show signs of wear, scratches, stains, perfume, makeup or other damage.
- The return request must be raised within the specified return period.
Products that do not meet these conditions may not be accepted for return.
3. Products Eligible for Return
Our artificial jewellery products, including:
- Rajpooti Jewellery
- American Diamond (AD) Jewellery
- Kundan Jewellery
- Gold-Plated Jewellery
- Fashion Jewellery
- Jewellery Sets
- Earrings
- Necklaces
- Bangles
- Rings
- Other artificial jewellery products
may be eligible for return provided they meet the conditions of this policy.
Product-specific return restrictions, if any, will be mentioned on the respective product page.
4. Non-Returnable Products
The following products may not be eligible for return:
- Used or worn jewellery.
- Products that have been damaged after delivery.
- Products that have been altered, repaired or modified.
- Products with missing tags, packaging, invoice or other accessories supplied with the order.
- Products showing scratches, stains, makeup, perfume or other signs of use.
- Products returned after the applicable return period.
- Products damaged due to improper handling, storage or use by the customer.
5. Damaged or Wrong Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
For damaged or incorrect products, we strongly recommend taking clear photographs and/or an unboxing video showing:
- The outer package
- Shipping label
- Product packaging
- The jewellery received
- The damage or discrepancy
Please provide your order number along with the photographs/videos when contacting us.
After reviewing the issue, Sadafal Jewellers may provide an appropriate solution, which may include replacement, exchange or refund, depending on the circumstances and product availability.
6. Unboxing Video
For damaged, missing or incorrect products, an unboxing video can help us verify the condition of the package and product at the time of delivery.
Customers are therefore encouraged to record an unboxing video when opening their package.
If an unboxing video is not available, the return or replacement request may still be reviewed based on the available evidence and circumstances.
7. Return Shipping
If the return is due to a wrong, damaged or defective product received from Sadafal Jewellers, we may arrange or reimburse the applicable return shipping, subject to verification.
For other eligible returns, the customer may be responsible for return shipping charges.
Return shipping instructions will be provided after the return request has been reviewed and approved.
8. Refund Policy
Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
If the return is approved, the eligible refund will be processed through the applicable payment method or bank account, as appropriate.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
For Cash on Delivery orders, any approved refund will be processed through a suitable bank account or other applicable payment method after the required customer details have been verified.
9. Refund Amount
The refund amount will depend on the reason for the return and the applicable terms of the order.
Where applicable, the following may be deducted from the refund:
- Shipping charges
- Return shipping charges
- Any applicable payment processing charges
- Other charges clearly communicated to the customer
For products returned because of a customer preference or change of mind, original shipping charges may not be refundable.
10. Exchange Policy
Where exchange is available, customers may request an exchange for an eligible product within the applicable return period.
The product must be unused, unworn and returned in its original condition with all original packaging, tags and invoice.
Exchange is subject to product availability.
If the replacement product has a higher price, the customer may be required to pay the difference.
If the replacement product has a lower price, the applicable difference may be refunded according to our refund procedure.
11. Size or Product Selection
Customers are requested to carefully check the product description, size, dimensions, colour and other product details before placing an order.
A return or exchange due to incorrect product selection or change of preference will be subject to the conditions of this Return Policy.
12. Artificial Jewellery Care
Artificial and fashion jewellery may be sensitive to moisture, perfume, cosmetics, chemicals, sweat and prolonged exposure to water.
Customers are advised to:
- Keep jewellery away from water and moisture.
- Avoid direct contact with perfume and cosmetics.
- Remove jewellery before bathing, swimming or exercising.
- Store jewellery in a dry and safe place.
- Avoid contact with chemicals and cleaning products.
Damage caused by improper care, exposure to chemicals, water, perfume, cosmetics or normal wear and tear may not be eligible for return, replacement or refund.
To request a return, exchange or refund, please contact us using the contact details available on our website.
Please provide:
- Customer name
- Order number
- Registered mobile number/email address
- Product name
- Reason for return
- Clear photographs/videos, where applicable
Our team will review the request and provide further instructions.
Please do not ship any product back to us without receiving return instructions from our team.
14. Inspection of Returned Products
All returned products are subject to inspection.
A return may be rejected if the product is found to be:
- Used or worn
- Damaged by the customer
- Altered or repaired
- Missing original packaging or accessories
- Stained or affected by perfume, makeup, water or chemicals
- Different from the product originally supplied
If a return is rejected, the product may be shipped back to the customer.
15. Fraudulent or Suspicious Orders
Sadafal Jewellers reserves the right to cancel or hold an order if a transaction appears fraudulent, suspicious or unauthorised.
Additional verification may be requested before an order is dispatched.
16. Policy Changes
Sadafal Jewellers reserves the right to update or modify this Refund, Return & Cancellation Policy from time to time.
Any changes will be published on this page with the updated effective date.
17. Contact Us
For any questions regarding returns, exchanges, refunds or cancellations, please contact us through the contact details provided on our website.
Sadafal Jewellers
Website: https://sadafaljewellers.com/
Email: rajumj.sharma@gmail.com
Phone: +91 8769710101
Address: Tabela Market, Sikar, Rajasthan 302033